Privacy Policy

Privacy Policy

This Privacy Policy outlines how Hatkin (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you use our website www.hatkin.co.uk (“the Site”) or contact us directly.

1. Who We Are

Hatkin is a UK-based business offering bespoke wall panelling, bathroom cladding, and interior detailing services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect and process the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Project location

  • Information submitted through forms, booking systems, or contact enquiries

  • Technical data (IP address, browser type, time zone, etc.) via cookies and analytics

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide quotes or consultations

  • Schedule appointments and deliver services

  • Improve the functionality and user experience of our Site

  • Run analytics and advertising campaigns (e.g. Google Ads)

  • Comply with legal or regulatory requirements

4. Legal Basis for Processing

We only collect and process your data when we have a legal basis to do so, including:

  • Consent — where you have given us permission (e.g. booking a consultation)

  • Legitimate Interest — to improve our services or respond to direct enquiries

5. Sharing Your Information

We do not sell your data. We may share it with trusted service providers who help us run our website, manage bookings, or process analytics — such as Squarespace, Acuity Scheduling, Google Analytics, and email hosting services. These providers are GDPR-compliant.

5a. Retargeting & Advertising

We use third-party advertising platforms such as Meta (Facebook/Instagram) and Google Ads to display personalised ads to users who have previously visited our website. This is known as retargeting.

To do this, we may share certain data (such as cookies or IP addresses) with these platforms through tracking technologies like the Meta Pixel or Google Ads Tag. These tools help us understand how users interact with our site and allow us to show you relevant content or promotions on other websites and social platforms.

This type of data processing is done only with your explicit consent, which you can manage via our cookie banner or by adjusting your browser settings and ad platform preferences (e.g. Google Ads Settings or Meta Ad Preferences).

We do not use this data to personally identify you, and we never sell your information to third parties.

6. Data Storage & Security

Your data is securely stored and only accessible by authorised personnel. We take reasonable precautions to protect it from loss, misuse, unauthorised access or disclosure.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. How Long We Keep Your Data

We only retain your data for as long as necessary to fulfil the purposes it was collected for, including satisfying legal, accounting, or reporting requirements.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact: info@hatkin.co.uk

Last updated: May 2025